Customer service line
Our customers all over the Czech Republic can use a toll-free customer service line 800 800 860 24 hours a day, 365 days a year, where trained call centre operators will help you to address technical difficulties, billing queries and other requests as soon as possible.
For the fastest possible reply, you should give the call centre operator your basic identification information:
For technical queries:
- Supply point address (facility, place of residence, registered office) and the type of supply – electricity, thermal energy, cooling, service (operation etc.)
For billing queries:
- Customer number (contract number, invoice number)
We help customers to address their requirements:
• Problems with supplies (heat, hot water, electricity etc.)
• Technical queries
• Billing queries (payments, advances, requests for invoice copies etc.)
• Changes in sales information and payment method
• Commercial queries
The customer hot line 800 800 860 is available for our customers free of charge, 24 hours a day, 365 days a year.
Customer service line
