Quality of services
Dalkia’s clients include city dwellers, industrial companies, public institutions, healthcare and educational facilities, shopping and office centres etc. Our goal is to provide our customers with services that meet their expectations and comply with legal regulations.
Our business relations with our clients are based on the long-term partnership strategy. We strive to be a stable, reliable and trustworthy partner that listens to its customers’ needs and requirements and brings their expectations to life. In doing so, we successfully draw on the extensive expertise we have garnered throughout our long presence on the energy service market in the Czech Republic and 41 other countries worldwide. We are constantly innovative, which differentiates us from our competitors, and we bring new and efficient solutions for our partners.
We achieve major energy savings through incessant investments in equipment upgrades as part of our innovation policy, ultimately passing the major savings on to our customers. We implemented the quality management system under the ČSN EN ISO 9001 standards at our company in 2006.
Principal rules that we observe in service providing:
• Improving service quality to enhance customer satisfaction
• Reducing the energy consumption of both internal production processes
and installations and our customers’ processes and installations
The customer hot line
800 800 860
is available for our customers free of charge, 24 hours a day, 365 days a year.
